What you’ll need: |
|
| E-mail Address on account | |
| Password | |
Steps to cancel: |
|
| 1. Go to http://www.ancestry.com/ | |
| 2. Log in with email and password | |
| 3. Click on Username (top right) | |
| 4. Choose Account | |
| 5. Copy/Paste Subscription Type and details | |
| 6. On right side under Subscriptions Options Choose Cancel Subscription | |
| 7. Choose cancel reason-Other-Click Continue | |
| 8. Click- No Thanks-Confirm Cancellation | |
| 9. Copy/Paste Cancellation Details | |
| 10. Log out |
What you’ll need: |
|
| E-mail Address on account | |
| First Name | |
| Last Name | |
| Address 1 | |
| City | |
| State | |
| Zip | |
| Phone Number on Account | |
Steps to cancel: |
|
| 1. Call 1-800-262-3787 | |
| 2. Select option 1 and then option 1 again for Ancestry DNA. This gets you to an agent, who can cancel, fastest. | |
| 3. Ask for a refund | |
| 4. Ask for confirmation number (ie 145164710) | |
| 5. Ask to turn off/opt out of emails (no more email marketing) |
What you’ll need: |
|
| First Name | |
| Last Name | |
| E-mail Address on account | |
| Address 1 | |
| City | |
| State | |
| Zip | |
Steps to cancel: |
|
| 1. Go to https://ancestry.force.com/s/contactsupport | |
| 2. Fill out the contact form using the submission outbound service email address | |
| 3. In the description provide address, email the account is under, and request to cancel | |
| 4. Will take approximately 3 days to receive a response from the service |
What you’ll need: |
|
| E-mail Address on account | |
| First Name | |
| Last Name | |
| Last Name | |
| Address 1 | |
| City | |
| State | |
| Zip | |
| Phone Number on Account | |
Steps to cancel: |
|
| 1. Send email to customersolutions@ancestry.com requesting cancellation - *This method needs to be monitored closely for a reply. |
