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Frequently Asked Questions

Are you associated with any of the vendors for which they offer a cancellation service?

No. We are a third-party service provider that helps individuals cancel a variety of accounts and subscriptions. We are not directly associated with any of the vendors for which we offer our cancellation services.

Can you get me a refund from the vendor I am attempting to cancel?

We make every effort to secure refunds on your behalf whenever possible. However, we cannot guarantee refunds. Any refunds will be issued by the vendor directly.

Do I have to utilize the paid services to get my account cancelled?

No, you are more than welcome to cancel your account on your own. We even offer do-it-yourself guides to help individuals process their own cancellations. Our paid service is just an option for individuals who no longer want to deal with the hassles of cancelling their accounts. It is not a requirement that you use our paid service to cancel your account... It's just an option. Many people like the convenience of our no-hassle cancellation service and therefore choose to utilize our paid program.

How much do you charge?

We charge a $37 convenience fee per cancellation.

I want to cancel everything. Can you do that?

Once in a while someone submits a request to cancel "everything". While we understand the desire to cancel every account you have, we unfortunately do not provide such a service. We do cancel a wide variety of accounts, so please feel free to submit as many as you would like to cancel and we will do our best to oblige.

Is this service safe to use?

Yes! We use the safest payment method available (Stripe) to issue a one-time fee. Additionally, you will never be re-billed by us. We offer a satisfaction guarantee and are available via email or phone to answer any questions.

Once I submit my cancellation request and pay the convenience fee, is my account cancelled immediately?

It takes between a few days to a few weeks to completely cancel an account. It really depends on the type of service you cancel. Let's be clear: No cancellation is effective immediately. Once your request is received, a cancellation specialist will contact you within 72 business hours via email to get detailed information about your cancellation. At this time, we will give you a better time frame for the completion of your cancellation request. Since we contact you via email to process your cancellation, it is very important that you include your complete email address in your cancellation request.

What exactly are the services you provide?

We aim to be the one-stop resource for hard-to-cancel services like free trial, post-transaction marketing and other re-bill scenarios. We also provide help for customers who don't have the time to handle their own cancellations. In most cases, our service is a great deal especially when you have to hunt down contact information or there is no clear-cut way to cancel a service. If you have budgeting concerns in general, our bill negotiation service is an excellent option - simply contact us by email, phone, or support request.

What happens after I pay my convenience fee?

After you submit your cancellation request and pay the convenience fee, a cancellation specialist will contact you via email within 72 hours to obtain more detailed information about your cancellation request. To expedite your cancellation, include basic personal information plus your current email address on your request. Once we receive your response, we’ll move forward with the cancellation process. When your cancellation has been processed, expect to see a follow up e-mail with the status of your request.

Why do you ask me for my personal and account information when processing a cancellation request?

Because we are a third-party service provider, we have no other way of knowing your account information. In order to secure your cancellation, we need to send the vendor correct account information (so they know what account to cancel) to verify that we are authorized to cancel your account (your personal information). Often when we contact the vendors they ask us for our client’s personal information to verify that they are speaking with an authorized individual. They may ask to verify a portion of a client’s Social Security Number, driver license number, or bank account for security purposes. (You would not want an unauthorized individual accessing or canceling your account.) This is why we ask for personal information. Each vendor asks for different information… It varies based on each request. To make sure we have what they need, we ask for a variety of information up front. If we do not have the requested information, the cancellation process can be slow. If you are uncomfortable giving this information to us we are happy to attempt to secure your cancellation without this personal information. Please simply let us know this after we send you a request for additional information. Please note that failure to supply this information may result in the inability to cancel your account. We will, however, do our very best to cancel with the information provided.

Why do you charge a "convenience fee" to cancel my account?

We charge our customers a small fee to utilize our service. This fee covers our stellar customer service staff and fulfillment of your cancellation. Additionally, we need to send certified mail, faxes, or collect external information, and this fee helps cover these overhead costs. We are just like any other service provider you hire. We charges a fee to help people cancel accounts. Many people choose to utilize our services to help get difficult accounts cancelled. We offer a professional cancellation service without the hassles dealing directly with vendors.

Do you cancel services for "XYZ" company?

If you do not see the company you are trying to cancel services for, you can still submit your cancellation request. If we find that we cannot process the cancellation, we will fully refund your account.

Why are you charging my credit card every month?

Chances are you have us confused with another company. We only charge a flat fee, we do not have recurring payments.

What is your refund policy?

We give refunds with no questions asked when your situation is as follows: 1) We were unable to find or contact the company from which you are trying to cancel services. 2) We are unable to successfully cancel the subscription or membership. 3) You made a duplicate payment or request for services. Refunds will not be issued if a certified letter was sent. We do not issue refunds for payments over 90 days old. We do not automatically refund. Please contact us by phone, email or support request and ask for a refund. Request a refund by contacting our support department by submitting a support request at our 'Contact Us' page. In your request, please state your reference number, email on file and the reason you're requesting a refund.


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